FAQ
Route 67 Clothing FAQ
About Us
Q: What is Route 67 Clothing?
A: ROUTE 67 CLOTHING is a Greek clothing brand based in Athens. We offer high-quality men's and women's clothing, accessories, and jewelry, focusing on slow fashion, unique designs, and eco-friendly production.
Q: What makes ROUTE 67 CLOTHING unique?
A: We stand out with our commitment to slow fashion, quality fabrics, and unique designs inspired by travel. Our 'Plant a Tree' initiative and focus on eco-friendly production also set us apart in the fashion industry.
Products
Q: What types of products do you offer?
A: We offer a range of men's and women's clothing, accessories, and jewelry. Our collection includes everyday wear with a focus on comfort, style, and quality.
Q: How often do you release new collections?
A: We release new collections twice a year. This approach aligns with our slow fashion philosophy, emphasizing quality over quantity.
Q: Are your products eco-friendly?
A: Yes, we prioritize eco-friendly production methods and materials in our manufacturing process. Our 'Plant a Tree' initiative is part of our commitment to sustainability.
Sizing and Fit
Q: How can I find the right size for me?
A: We provide detailed size guides for each product on their respective pages. If you're unsure, please contact our customer support for assistance.
Q: Do you offer custom sizing?
A: Currently, we don't offer custom sizing. However, we strive to provide a range of sizes to accommodate various body types.
Ordering and Shipping
Q: Do you ship internationally?
A: Yes, we ship both domestically within Greece and internationally.
Q: What are your shipping rates and delivery times?
A: Shipping rates and delivery times vary depending on your location. You can view the exact costs and estimated delivery times at checkout before finalizing your order.
Q: Can I track my order?
A: Yes, once your order is shipped, you'll receive a tracking number via email to monitor your package's journey.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy for unworn, unwashed items in their original condition with tags attached. Please refer to our Returns page for full details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team via email or through the contact form on our website. We'll guide you through the process.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards plus PayPal.
Q: Is it safe to use my credit card on your website?
A: Yes, our website uses secure encryption technology to protect your personal and payment information.
Sustainability
Q: What is the 'Plant a Tree' initiative?
A: For every purchase made, we plant a tree as part of our commitment to environmental sustainability. So far, we've planted 410 trees and counting!
Q: How else does ROUTE 67 CLOTHING contribute to sustainability?
A: Besides our 'Plant a Tree' initiative, we focus on eco-friendly production methods, use sustainable materials where possible, and adhere to slow fashion principles to reduce waste.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email, social media, or through the contact form on our website. We aim to respond to all inquiries as quickly as possible.
Q: What are your customer support hours?
A: Our customer support team is available Monday to Friday from 9:00am to 21:00 (GMT+2).
Social Media and Marketing
Q: Where can I find ROUTE 67 CLOTHING on social media?
A: You can follow us on Facebook and Instagram for the latest updates, new releases, and behind-the-scenes content.
Q: Do you offer a newsletter?
A: Yes, you can sign up for our newsletter on our website to receive updates on new collections, special offers, and sustainability initiatives.